Everything below applies to every ApexBCS reservation. Please review your confirmation for accuracy and report any discrepancy to us immediately.
Rates and what they include
Rates are billed inclusive of applicable fees and taxes, surcharges, and a 20% gratuity for your chauffeur. Additional gratuity is entirely at your discretion.
Any rate quoted before your trip is an estimate based on the information provided at the time of booking. Every reservation is audited after completion to account for actual tolls, parking, additional stops, and wait time. Advertised fares may change without notice and may be higher during holidays and special events.
We accept Visa, MasterCard, Discover, American Express, and cash.
Retainers and balances
Hourly charters are billed a 50% retainer at the time of reservation. The remaining balance is due 14 days before the scheduled service.
Charters running beyond the hours originally reserved are billed for the additional time in hourly increments. No credit is issued if a charter ends early.
Wait time
Airports and cruise ports
30 minutes complimentary, to collect luggage and meet your chauffeur. Beyond 30 minutes, wait time is charged in 15-minute increments.
All other pickups
15-minute grace period after the scheduled pickup time. Beyond that, wait time is charged in 15-minute increments.
Additional fees
| Transfers starting or ending between 12:00am and 6:00am | $25 |
| Major holiday transfers (see list below) | $25 |
| Unscheduled stops, per stop | from $50 |
| Child safety seat, per seat | $20 |
Holidays: New Year’s Day, Easter Sunday, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, Christmas Eve after 6pm, Christmas Day, and New Year’s Eve after 6pm. Additional holidays may apply outside the United States.
Unscheduled stops not requested at booking may be declined where they would prevent your chauffeur reaching the next scheduled pickup on time. All stops carry a 15-minute grace period before wait charges begin.
Child safety seats
We can provide forward-facing, rear-facing, and booster seats for $20 per seat. For liability reasons our chauffeurs cannot install seats in advance — installation at pickup is the client’s responsibility.
Changes to a reservation
All changes must be made by telephone, a minimum of 3 hours before your scheduled pickup. Changes cannot be arranged with your chauffeur directly, and all changes are subject to availability. If a change cannot be accommodated and results in cancellation, our cancellation policy applies.
Diverted flights
If your inbound flight is diverted to another airport, you may either cancel your pickup with no refund, or keep the vehicle and chauffeur on retainer by converting the reservation to an hourly charter (minimums apply). Once we’re notified your diverted flight has landed, you have a 15-minute grace period to choose. If we cannot reach you, the trip is terminated with no refund.
Cancellations
Cancellations are accepted by telephone only. Email cancellations cannot be accepted.
Transfers
- More than 48 hours ahead — full refund, less the $2.00 booking fee
- Between 3 and 48 hours ahead — full refund, less a $30 cancellation fee
- Under 3 hours ahead — no refund
Hourly charters
- More than 72 hours ahead — 50% refund
- Less than 72 hours ahead — no refund
No-shows
If you cannot locate your chauffeur, call us. Failure to call before the windows below means the reservation is treated as a no-show.
- Domestic arrivals — 30 minutes past landing (per FlightAware) or your scheduled pickup, whichever is later
- International arrivals — 1.5 hours past landing or scheduled pickup, whichever is later. Subject to 1 hour of billable wait time
- Cruise port arrivals — 1 hour past scheduled pickup. Subject to 30 minutes of billable wait time
Finding your chauffeur
If you cannot locate your chauffeur, call our office at 1-954-890-APEX (2739) and we will direct you. This number is answered 24 hours a day — outside office hours the system will connect you to our on-call dispatcher.
If you cannot get through, or your situation is urgent, reach the on-call dispatcher directly at 1-954-675-6908.
Our office is staffed from 7am to 11pm. Outside those hours an on-call dispatcher works remotely with full access to our booking and dispatch systems — so there is always a live person reachable, 24 hours a day, every day of the year.
In the vehicle
- Smoking and vaping are not permitted
- Eating is not permitted
- Vehicles cannot be loaded beyond their seating capacity
- Pets must remain in a carrier at all times
- Alcohol consumption by anyone under 21 is prohibited by law, as is illicit and recreational drug use
Your chauffeur may terminate service without refund in the event of blatant indiscretion by the client or any member of their party.
Damage and cleaning
The client assumes full financial liability for damage to any ApexBCS vehicle caused during the rental by them or any member of their party.
| Item | Charge |
|---|---|
| Broken or missing glassware, each | $20 |
| Extensive clean-up (spills, trash) | from $50 |
| Pet clean-up where a carrier was not used | from $50 |
| Shampooing and disinfecting (sickness, bodily fluids, smoking) | from $250 |
| Cuts, tears, or burns to seats or upholstery | from $250 |
| Damage to ice buckets, coolers, glass racks, bars, or mirrors | from $250 |
| Any act of vandalism | from $250 |
| Vehicle out of service, per hour | $100 |
Liability
In the event of mechanical breakdown while on charter, ApexBCS is not liable and will be responsible only for making up lost time on a mutually agreed date. ApexBCS is not responsible for articles left in a vehicle.
Service concerns
Any concern about services rendered must be reported within 24 hours of your reservation to 1-954-890-APEX (2739).