Effective date: September 12, 2026
This Privacy Policy explains how ApexBCS (“ApexBCS,” “we,” “us,” or “our”) collects, uses, and shares information when you visit apexbcs.com, request a quote, make a reservation, or communicate with us by phone, text message, or email.
Information we collect
We collect information you provide directly to us, such as when you request a quote, make a reservation, or contact our dispatch or reservations team:
- Contact details — name, phone number, and email address
- Trip details — pickup and drop-off locations, date and type of service, vehicle preference, flight or ship information, passenger and baggage counts, and any special requests
- Payment information, processed through our booking and payment partners
- Records of your communications with our dispatch and reservations team
We also automatically collect certain information when you visit our website, such as your IP address, browser and device type, and the pages you view, typically through cookies and similar technologies.
How we use your information
We use the information we collect to:
- Schedule, confirm, and manage your reservation
- Send trip-related communications, including confirmations, chauffeur and vehicle details, arrival notifications, and schedule changes
- Respond to quote requests and customer service inquiries
- Process payment for services rendered
- Maintain the security and proper operation of our website and services
- Comply with legal and regulatory obligations
Text messaging (SMS) communications
By providing your mobile phone number when requesting a quote or making a reservation, you consent to receive text messages from ApexBCS related to your trip — including booking confirmations, chauffeur and vehicle details, arrival notifications, and schedule changes.
- Message frequency varies based on your reservation activity.
- Message and data rates may apply.
- Reply STOP at any time to opt out of text messages.
- Reply HELP for assistance, or call us at (954) 890-2739.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All opt-in requests include text messaging originator opt-in data and consent; this information will not be shared with third parties.
How we share your information
We do not sell your personal information. We share information only as needed to provide our services:
- With chauffeurs and, for trips outside our direct fleet, vetted partner operators in our network, solely to fulfill your reservation
- With our booking, dispatch, and payment service providers, solely to operate our reservation and billing systems
- When required by law, subpoena, or other legal process, or to protect the safety of our clients, chauffeurs, or the public
- In connection with a merger, acquisition, or sale of business assets
As described above, mobile opt-in information and consent for text messaging are never shared with third parties for marketing or promotional purposes.
Cookies and website analytics
Our website may use cookies and similar technologies to keep the site functioning properly and to understand how visitors use apexbcs.com. You can control or disable cookies through your browser settings; doing so may affect some website features.
Data security
We use reasonable administrative and technical safeguards to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Data retention
We retain information for as long as necessary to provide our services, maintain business records, and comply with legal, accounting, and regulatory requirements.
Your choices
- Text messages — reply STOP to any message to opt out at any time
- Marketing emails, if any — use the unsubscribe link included in the message
- Questions about your information — contact us using the details below
Children’s privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children.
Changes to this policy
We may update this Privacy Policy from time to time. The effective date at the top of this page reflects the most recent revision. Continued use of our website or services after an update constitutes acceptance of the revised policy.
Contact us
If you have questions about this Privacy Policy or how we handle your information, contact us:
ApexBCS
2881 E Oakland Park Blvd, Suite 1003
Fort Lauderdale, FL 33306
Phone: (954) 890-2739
Email: miranda@apexbcs.com